Balance Platforms

How do I install the software?

Installation instructions are available for download here

The program says platform is not connected. What do I do next?

Check that the platform’s USB-cable is connected and that the drivers are installed.

How do I install the platform drivers?

  • Make sure the platform is connected properly.
  • Download this file
  • and unzip to a folder (for example the Desktop) on your computer.
  • Go to Device Manager in Windows. The Hur Platform device should be available if connected. If there is a yellow exclamation mark on top of the device then right-click it and choose “update driver”.
  • After that choose “Browse my computer for driver software” and locate the folder where you unzipped the drivers.

Look at a video

More information on the matter:

http://windows.microsoft.com/en-us/windows/update-drivers-recommended-links#update-drivers-recommended-links=windows-7-recommended-links=windows-7

 

The program gives error “Library routine called out of sequence” or “table does not exist or is corrupted”. What should I do?

  • Allow every user full rights to the program folder and the database folder and to where the program folder is located. 

 

 

  • The folder where the software is installed:
  • C:\Program Files (x86)\HUR Labs\HUR Labs iBalance Premium Software (default folder)

 

  • The database folder HURDB30 where the hur.s3db is
  • if UAC is turned on C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Common Files\HURDB30 ( * Please be aware of that the virtualstore path may not be visible by default and you have to enter it into the Windows explorer address bar)
  • if UAC is turned off C:\Program Files (x86)\Common Files\HURDB30

 

*

How do I change a folder's user rights?

You grant access to the folder by right-clicking on the folder and choose Properties -> Security-> click ”Edit…” -> ”Add…” and write ”Everyone” and press  ”OK” Choose ”Everyone” from the list and click ”Full Control” then click ”OK”.  

NOTE:

  • The database folder HURDB30 where the hur.s3db is
  • if UAC is turned on C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Common Files\HURDB30 ( * Please be aware of that the virtualstore path may not be visible by default and you have to enter it into the Windows explorer address bar)
  • if UAC is turned off C:\Program Files (x86)\Common Files\HURDB30

 

Show tutorial video ( Windows 7)

Show tutorial video ( Windows 8)

How do I export the test results?

Export function in iBalance Premium

  1. Select the database by clicking on it
  2. Right-click on a group and select " Export all results".

How do I print the reports as PDF?

1. First download a PDF printer, for instance DOPDF.

2. Install the PDF-printersoftware and select the PDF-printer as default printer trough the Windows Control Panel.

 

3. Print as normal inside the iBalance Premium software. (If you want to print normally again on regular paper, you need to set the default printer back to the one youused before)

 

4. Name the file according to your needs and select a location on your computer. You can then send the file for instance as an email attachement in your regular email client.

Moving a database to another computer

If you want to transfer your test results to for instance a new computer, it is easily done by copying the HURDB30-database to a USB-s memory stick and then copy it to a new computer.
 

1. First, look for the database you have in use,its default location is C:\Program Files (x86)\Common Files\HurDB30\hur.s3db. You can also see in the software where it is.

2. Doubleclick with the left mouse button and the folder will open in a new window.

3. Copy the file hur.s3db to a USB-memorystick and transfer it to the other computer.

4. On the other computer, press the "Database"-button, and look for the file you copied.

 

Download the guide "How to take backup of the database in iBalance SmartTouch"

How can multiple users access the same database and records?

These instructions apply on the HUR Labs iBalance Premium software and the HUR Labs Body composition analyzer software.

The databasehur.s3db is normally located under the c:\Program Files(x86)\Common Files\HURDB30-folder. This folder is defined per user if you don't have sufficient security settings set for all users. If you want multiple users on the same computer to have accessto this folder, you need to grant the users sufficient permissions. Another option is to place the database into a location where every user already has access.

  1. You need to place the database in a folder, where all users have access, for instance under the folder C:\Users\Public\Public documents\
  2. After that you need to select the database for every user inside the software, by pressing "Database"->"Change Database" and browse for the database on your computer, C:\Users\Public\Public documents\ and select the hur.s3db-file, this is the database where all users should save their results.
     

 

Another way of solving this is to create a user account where all users have access, then you don't need to install the software but once to that particular user account.

How do i perform a test in iBalance SmartTouch?

See a video here:

 

 

How do i perform a Romberg Test?

See a video here: